Terms of Use – Jewelry Store

Last updated: 29/09/2026
Business name: M. JEWELRY
Company / business registration no.: [to complete]
Address: 3 Jabotinsky St., Ramat Gan, Israel (visits by appointment)
Customer service email: shalommachluf79@gmail.com
Customer service phone: 054-3971739
Customer service hours: Sunday–Thursday 09:00–18:00, Friday 09:00–14:00

1) General and acceptance of the terms

1. These terms govern the use of the website and the terms of purchase on it.
2. Browsing the website and/or making a purchase constitutes acceptance of these terms.
3. These terms apply equally to all customers, regardless of gender.
4. In the event of a conflict between the website content and these terms, these terms shall prevail, unless explicitly stated otherwise.

2) Definitions

• “The Website” – the business’s website and any subdomain, landing page or app operated on its behalf.
• “The Business” / “The Company” – the entity operating the website, as detailed at the top of these terms.
• “Customer” – any person performing an action on the website, including a purchase.
• “Product” – any jewelry item, accessory or related service offered for sale on the website.

3) Use of the website

1. Use of the website is permitted for personal and lawful purposes only.
2. It is prohibited to perform any action on the website that may harm its operation, its security, the rights of the business or the rights of third parties (including intellectual property).

4) Product information, prices and availability

1. The business makes every effort to present accurate information (images, dimensions, weight, metal type, plating type, stone type, care instructions, etc.). Nevertheless, there may be slight differences between the images and the actual product (among other things, due to screen display).
2. Product prices on the website are shown in New Israeli Shekels (ILS) and include VAT as required by law, unless explicitly stated otherwise. The business shall display an all-inclusive price in accordance with price display obligations, and shall include any required taxes, levies or mandatory charges in the displayed price.
3. If prices are displayed in a foreign currency (for example, for information purposes), the actual charge will be made in ILS in accordance with the clearing/exchange-rate policy of the credit card company or payment processor, all subject to applicable law and to price display and conversion obligations.
4. Stock availability: displaying a product on the website is not a commitment to its availability. If a product goes out of stock after an order has been placed, the business will notify the customer and allow cancellation and a refund in accordance with the law.

5) Placing an order and payment

1. Making a purchase is conditional on providing correct and complete details (name, shipping address, phone, email, etc.).
2. Payment methods: credit cards / Apple Pay / Google Pay / Bit / PayPal / bank transfer (at the business’s discretion).
3. The business may decline to approve an order (including due to suspected fraud, lack of stock, a technical fault, failure to verify payment, or incorrect details).
4. The time at which the customer is charged is in accordance with the policy of the credit card company or payment processor and the approval of the transaction.

6) Delivery, shipping and self-pickup

1. Delivery options:
   • Courier to your door
   • Pickup point / locker (if offered)
   • Self-pickup (if offered)
2. Estimated delivery times will be shown on the product page / at checkout. Delivery times do not include Saturdays, holidays or delays by the shipping company.
3. Shipping fees: will be specified at checkout before payment is confirmed.
4. We recommend inspecting the package upon receipt. In the event of visible damage, please document it and contact customer service as soon as possible.

7) Cancellation, returns and exchanges

This section should be tailored precisely to your product types (jewelry, custom orders, engravings, made-to-measure items, etc.).

1. Cancellation of a distance sale (online/phone): as a rule, a consumer may cancel a transaction within 14 days in accordance with applicable law, subject to the exceptions set out in the law.
2. Cancellation fee: to the extent permitted by law, the business may charge a cancellation fee of up to 5% of the transaction price or ILS 100 – whichever is lower, as well as clearing costs where lawfully substantiated.
3. How to submit a cancellation notice: a written notice to customer service (email / website form / written request) including full name, order number, contact details and reason for cancellation (if any).
4. Condition of the product for return: the product must be returned new, unused, in its original packaging, with its certificate/tags, and without damage, breakage or alteration, together with the invoice/order confirmation.
5. Products that cannot be cancelled/returned (common examples – to be adapted to the law):
   • A product made specifically at the customer’s request (such as custom-designed jewelry, engraving, a special size, or a unique design).
   • A product that was damaged after delivery through no fault of the business.
6. Return shipping costs: as a rule, original/return shipping costs will be in accordance with the law and with the policy shown at checkout / on the cancellations page. (We recommend drafting a specific, clear policy here.)
7. Refund: will be made to the same payment method used for the transaction, within the period set by law / clearing procedures, after the product has been received and inspected.
8. Exchange: an exchange may be offered in accordance with the business’s policy (time window, product condition, stock), subject to the law.

8) Warranty, repairs and jewelry service

1. The business will provide a warranty in accordance with the terms presented at the time of purchase and/or in an accompanying warranty certificate.
2. The warranty does not cover (for example): natural wear, discoloration due to chemicals/water/perfume, tearing or breakage due to impact, use not in accordance with the instructions, loss of stones due to impact, or repairs by anyone not authorized by the business.
3. Repairs: the business may offer repair services for a fee or under warranty, depending on the type of fault and the business’s policy. Estimated repair times will be provided when a request is opened.

9) Sizing, instructions for use and care

1. We recommend measuring circumference/size according to the size guide on the website (rings/bracelets/necklaces).
2. Care instructions: avoid contact with water, perfume, chlorine and chemicals; remove before sports, the sea or the pool; store separately to prevent scratches.

10) Intellectual property

1. All intellectual property rights on the website (design, texts, images, logo, video, code) belong to the business and/or to third parties who have granted a license for their use.
2. The website content may not be copied, reproduced, distributed or used commercially without prior written permission.

11) Limitation of liability

1. The website and services are provided “AS IS”. The business shall not be liable for indirect or consequential damages, loss of profits and the like, except for liability that cannot be excluded under law.
2. The business’s liability for a defective or non-conforming product shall be in accordance with the law and subject to inspection.

12) Privacy and data security (summary)

1. The business will collect the data required to fulfill orders, deliveries and service (name, address, phone, email, order details).
2. Payment details are not stored on the business’s servers when payment is processed by a certified external payment processor.
3. The business may use cookies for operation, security, analytics and marketing purposes – subject to browser settings and the law.

13) Governing law and jurisdiction

The governing law is the law of the State of Israel. Jurisdiction shall lie with the competent courts of the Tel Aviv district, subject to the law.

14) Accessibility

We work to make the website accessible in line with Israeli Standard SI 5568. Full details and contact options are in our accessibility statement, linked at the bottom of every page.